Dear Modesto Resident:

Every employee at the City of Modesto organization is interested in providing you with the best customer service possible. In order to meet your needs, we need to hear from you. By taking a few moments to complete this survey, we will learn how you rate the quality of life in Modesto, what services are most important to you, and how satisfied you are with your local government.

Information collected from survey responses will be used as a gauge to compare with future survey results to help us track our performance. It is our goal to provide exceptional customer service every day for every customer. We look forward to hearing from you.

Question 1: Quality of Life
Please rate each of the following aspects of quality of life in Modesto:	Excellent	Good	Fair	Poor
1. Modesto as a place to live
2. Your neighborhood as a place to live
3. Modesto as a place to raise children
4. Modesto as a place to work
5. Modesto as a place to retire
6. The overall quality of life in Modesto

Question 2: Community Characteristics
Please rate each of the following characteristics as they relate to Modesto as a whole:	Excellent	Good	Fair	Poor
1. Sense of community
2. Openness and acceptance of the community towards people of diverse backgrounds
3. Overall appearance of Modesto
4. Ease of bicycle traffic in Modesto
5. Ease of walking in Modesto
6. Overall image or reputation of Modesto

Question 3: Growth
Please rate the speed of growth in the following categories in Modesto over the past 2 years:	Much too slow	Right Amount	Somewhat too fast	Much too fast
1. Population
2. Retail growth (stores, restaurants, etc.)
3. Jobs
4. Ease of bicycle traffic in Modesto
5. Modesto as a place to retire

Question 4: Community Safety
Please rate how safe or unsafe you feel from the following in Modesto:	Very safe	Somewhat safe	Somewhat unsafe	Very unsafe
1. Violent crime (e.g., rape, assault, robbery)
2. Property crime (e.g., burglary, theft)

Question 5: Personal Safety
Please rate how safe or unsafe you feel:	Very safe	Somewhat safe	Somewhat unsafe	Very unsafe
1. In your neighborhood during the day
2. In your neighborhood after dark
3. In Modesto’s downtown area during the day
4. In Modesto’s downtown area after dark
5. In Modesto’s parks
6. When driving, based on road conditions, in Modesto

Question 6: Service Quality
Please rate the quality of each of the following services in Modesto:	Excellent	Good	Fair	Poor
1. Police services
2. Fire services
3. Emergency medical services
4. Traffic enforcement
5. Street repair
6. Street cleaning
7. Street lighting
8. Graffiti removal
9. Traffic signal timing
10. Garbage collection
11. Recycling
12. Storm drainage
13. Drinking water
14. Sewer services
15. Parks
16. Recreation programs or classes
17. Recreation centers or facilities
18. Animal control services
19. Variety of utility payment options
20. Building Inspection/Permits
21. Code Enforcement
22. Ease of website navigation (modestogov.com)
Rank your top services 5 by importance:   Police services Fire services Emergency medical services Traffic enforcement Street repair Street cleaning Street lighting Graffiti removal Traffic signal timing Garbage collection Recycling Storm drainage Drinking water Sewer services Parks Recreation programs or classes Recreation centers or facilities Animal control services Variety of utility payment options Building Inspection/Permits Code Enforcement Ease of website navigation   Police services Fire services Emergency medical services Traffic enforcement Street repair Street cleaning Street lighting Graffiti removal Traffic signal timing Garbage collection Recycling Storm drainage Drinking water Sewer services Parks Recreation programs or classes Recreation centers or facilities Animal control services Variety of utility payment options Building Inspection/Permits Code Enforcement Ease of website navigation   Police services Fire services Emergency medical services Traffic enforcement Street repair Street cleaning Street lighting Graffiti removal Traffic signal timing Garbage collection Recycling Storm drainage Drinking water Sewer services Parks Recreation programs or classes Recreation centers or facilities Animal control services Variety of utility payment options Building Inspection/Permits Code Enforcement Ease of website navigation   Police services Fire services Emergency medical services Traffic enforcement Street repair Street cleaning Street lighting Graffiti removal Traffic signal timing Garbage collection Recycling Storm drainage Drinking water Sewer services Parks Recreation programs or classes Recreation centers or facilities Animal control services Variety of utility payment options Building Inspection/Permits Code Enforcement Ease of website navigation   Police services Fire services Emergency medical services Traffic enforcement Street repair Street cleaning Street lighting Graffiti removal Traffic signal timing Garbage collection Recycling Storm drainage Drinking water Sewer services Parks Recreation programs or classes Recreation centers or facilities Animal control services Variety of utility payment options Building Inspection/Permits Code Enforcement Ease of website navigation

Question 7: Government Services Overall
Overall, how would you rate the quality of the services provided by each of the following?	Excellent	Good	Fair	Poor
1. The City of Modesto
2. The Federal Government
3. The State Government
4. Stanislaus County Government

Question 8: City Employees
If you have had any in-person or telephone contact with an employee of the City of Modesto within the last 12 months, what was your impression of the employee(s)?	Excellent	Good	Fair	Poor
1. Providing Exceptional Service
2. Built Trust
3. Results Oriented
4. Accountable
5. Community Oriented
6. Innovative

Question 9: Government Performance
Please rate the following categories of City of Modesto government performance:	Excellent	Good	Fair	Poor
1. The value of services for the taxes paid
2. The overall direction that Modesto government is taking
3. The job Modesto government does at welcoming citizen involvement
4. The job Modesto government does at listening to citizens
5. The job Modesto government does at informing residents on major issues

Question 10: Future Challenges
In your opinion, rate the major challenges Modesto will face in the next five years:	Extremely Important	Very Important	Somewhat Important	Not Important
1. Public safety
2. Transportation (including traffic)
3. Education
4. Economic development
5. Infrastructure (roads and buildings)
6. Employment opportunities
7. Safe and adequate utilities (water, sewer and storm drains)

Additional Comments:


Demographic Information:

1. How long have you lived in Modesto? Less than 1 year
   1-4 years
   5-9 years
   10-19 years
   20 years or more
   0
   
   
2. What is your zip code? 95350
   95351
   95354
   95355
   95356
   95357
   95358
   NULL
   
   
3. Do you currently own or rent your current residence? Rent
   Own
   NULL
   
   
4. There are children under the age of 18 in your household. True
   False
   NULL
   
   
5. There are adults age 70 or older in your household. True
   False
   NULL
   
   
6. Select the category that represents your age: 18 to 24 years
   25 to 34 years
   35 to 44 years
   45 to 54 years
   55 to 64 years
   65 years and over
   NULL

That completes the survey questions. Thank you for your time. The information you have provided will help the City of Modesto better understand the priorities and concerns of its residents.

If you would like to be contacted by someone from the City of Modesto to discuss your concerns, please complete the following information; otherwise your contact information will be kept anonymous.

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